Skip to content

Top 5 CX Design Agencies

Customer Experience (CX) design is more than just a buzzwordโ€”it’s the secret sauce behind the success of modern businesses. In today’s fast-paced digital world, where customer loyalty is tough to earn and even harder to keep, delivering exceptional CX is critical. CX design is all about creating seamless, meaningful interactions between customers and businesses, ensuring every touchpointโ€”whether online or offlineโ€”leaves a lasting impression.

If youโ€™re looking for experts in this field, hereโ€™s a rundown of the Top 5 CX Design Agencies that are changing the game. Whether you’re a startup or an established enterprise, these agencies can help transform your brand’s customer experience.

1. Onething Design

When you think of a UI UX design agency that truly gets CX, Onething Design tops the list. This award-winning agency focuses on crafting immersive, human-centered experiences that redefine digital interactions.

With a portfolio boasting over 150 brands across 25+ industries, Onething Design has partnered with giants like Coca-Cola, Airtel, and Royal Enfield. Their expertise spans user research, strategy, branding, experience design, and development. Whether itโ€™s designing mobile apps, e-commerce platforms, or AR/VR solutions, theyโ€™re all about pushing the boundaries of innovation.

Their approach is simple yet impactful: put the user at the center. Take their work with Royal Enfield as an exampleโ€”they revamped the brandโ€™s digital presence, creating a seamless journey from browsing bikes to booking a test ride.

What sets them apart? Awards like the Kyoorious Award and recognition as Silicon Indiaโ€™s Company of the Year 2020 solidify their reputation. If you’re serious about creating a cohesive, omni-channel experience, Onething Design is your go-to partner.

Website: Onething Design

2. Union

Union is more than just a CX design agencyโ€”they blend creativity with performance marketing to deliver measurable results. Their approach is rooted in data-driven strategies, ensuring that every campaign not only looks great but also delivers ROI.

Based in Charlotte, North Carolina, Union specializes in omni-channel campaigns that help brands stand out in a crowded marketplace. From web design to programmatic advertising, they cover a wide spectrum of services to enhance customer engagement.

For example, their work with a regional telecom brand resulted in a 30% increase in customer retention by redesigning the customer journey and implementing personalized marketing strategies.

Unionโ€™s strength lies in balancing creativity with analytics, making them an ideal choice for brands that want to connect emotionally while staying results-oriented.

3. Liquid Agency

Hailing from Silicon Valley, Liquid Agency combines CX design with brand strategy to fuel business growth. They believe in leveraging the power of branding to solve complex business challenges.

Their approach, called Silicon Valley Thinkingยฎ, combines design thinking with an agile mindset, enabling them to deliver fast, impactful results. Whether itโ€™s crafting a brand identity or redesigning customer touchpoints, Liquid Agency excels at creating experiences that resonate.

A standout example is their collaboration with a global tech giant to overhaul their employee experience. By aligning internal branding with customer-facing initiatives, they created a cohesive narrative that boosted employee engagement and customer satisfaction alike.

If youโ€™re looking for a partner that understands the intersection of branding and CX, Liquid Agency is a solid choice.

4. SuperSuper

For businesses looking for a boutique CX design agency, SuperSuper is a perfect fit. Based in London and Zagreb, this agency specializes in e-commerce, telecom, and SaaS design, making them a niche player with deep expertise.

SuperSuper focuses on reducing churn, identifying pain points, and improving cross-sell opportunities. They offer services like customer journey mapping, survey implementation, and omnichannel CX strategies.

One of their most impressive projects involved redesigning a subscription-based platformโ€™s user experience, resulting in a 25% drop in support calls and a 15% increase in upsells.

Their personalized approach and attention to detail make them a great choice for businesses that want tailored solutions without the cookie-cutter approach.

5. TCXA Agency

Based in Amsterdam, TCXA Agency is a relatively new player in the CX design space but has already made a mark. Re-established in 2023, TCXA focuses on blending research, design, and technology to create meaningful interactions.

Their core valuesโ€”collaboration, curiosity, and innovationโ€”drive their projects. Whether itโ€™s designing customer journeys or implementing AI-driven solutions, TCXA ensures that customers remain at the heart of every decision.

One notable project involved revamping an e-commerce retailerโ€™s omnichannel strategy. By integrating CRM systems, chatbots, and personalized recommendations, they improved customer satisfaction scores by 20%.

If youโ€™re looking for a partner with a fresh perspective and innovative ideas, TCXA Agency is worth considering.

Why Choose a CX Design Agency?

In a world where customers have endless choices, delivering exceptional experiences is what sets brands apart. A CX design agency brings the expertise, creativity, and tools needed to turn customer pain points into opportunities.

Whether you need help with user research, omnichannel strategies, or cutting-edge technologies like AI and AR, these agencies can help your brand stay ahead. By partnering with one of these top 5 agencies, youโ€™re not just hiring a service providerโ€”youโ€™re investing in your brandโ€™s future.

So, which agency aligns with your goals? Check out their websites, explore their portfolios, and take the next step toward creating unforgettable customer experiences.

Leave a Reply

Your email address will not be published. Required fields are marked *